Privacy Policy

U2Biome Privacy Policy.
Last updated: July 31st 2024

Privacy Policy for U2Biome

Your Privacy Matters to Us

At U2Biome, your trust and privacy are at the heart of what we do. We recognize the importance of protecting your personal information and are dedicated to being transparent about how we collect, use, and safeguard the data you share with us. This includes your Personal Information, Payment Information, and sensitive health-related information (collectively, “Private Information”) necessary to provide our microbiome analysis and personalized probiotics services.

This Privacy Policy details U2Biome’s practices in collecting, storing, and using your Private Information, along with any other data related to your experience with us. We encourage you to review it carefully, and if you have any questions or concerns, please feel free to reach out to u2biomeus@u2bio.com

Our Terms of Service include this Privacy Policy in full. By using our services and accepting our Terms, you agree to the practices outlined here.

If you do not agree with any part of this Privacy Policy, we ask that you discontinue use of our services immediately.

1. Information We Collect

To provide our innovative services at U2Biome, we may need specific personal information. By using our Platform, you acknowledge that some services depend on sharing this information to ensure they are delivered effectively and accurately.

• Basic Personal Information: For order processing, shipping, and customer support, we may require your name, email address, date of birth, mailing address, and zip code.
• Payment Information: We collect credit card details and billing information to process payments securely via our trusted payment gateway.
• Service-Specific Information: For our specialized gut microbiome analysis and personalized probiotics, additional information may be necessary, such as:
• Medical history or self-reported health information
• Personal questionnaire responses
• A sample (e.g., biospecimen), genetic data, or other sensitive health-related information.

This information is essential for customizing and accurately delivering our health-related services. We handle all such data with the utmost care and use it solely to provide the requested services. We do not share your health or sensitive information with third parties unless required to fulfill the service.

2. How We Use Your Information

We use the information you provide to:

• Process and complete your order, including delivery of services.
• Conduct the gut microbiome analysis based on the information provided and generate a personalized report.
• Improve our services based on customer feedback and usage data.

3. Data Sharing and Disclosure

Your personal information is strictly controlled, and we do not sell or rent your data to third parties. We only share your data in limited circumstances, such as:

• Payment Processing: We partner with a secure payment gateway to process your credit card information for transactions.
• Service Delivery: To provide our valuable and innovative services, U2Biome may require specific personal information from you. By using our Platform, you acknowledge and agree that certain services may depend on sharing this information. For example:
• Order Processing, Shipping, and Support: You may need to provide basic Personal Information (e.g., first and last name, email address, date of birth, mailing address, and zip code) as well as Payment Information (e.g., credit card details, billing address).
• Specialized Services: For certain products or health-related services, you may be asked for additional information, such as medical history, self-reported health information, or other personally identifiable details.
• Health-Related Data: For our microbiome analysis and personalized recommendations, additional information such as a sample (e.g., biospecimen) and relevant health factors (e.g., method of childbirth, lifestyle factors) may be requested to ensure the accuracy and customization of our services.

We handle all such information with the utmost care, using it only to deliver the services you have requested and in compliance with this Privacy Policy. We do not share this information with third parties unless it is essential for the service’s fulfillment.

• Shopify: Our online store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to offer our products and services. Shopify securely stores your data through its databases, data storage, and general application. Your information is stored on a secure server protected by a firewall.

4. Data Retention

U2Biome is committed to processing only microbial DNA from provided samples, focusing exclusively on data necessary for gut microbiome analysis. Our policy is to avoid analyzing or deriving information from human genetic material within the sample unless we receive explicit consent from you. While we employ rigorous practices to limit processing to microbial DNA, please note that complete exclusion of human DNA cannot be absolutely guaranteed.

In addition, U2Biome retains data only for as long as needed to fulfill the purpose of our services or as required by applicable laws. We reserve the right, however, to delete, modify, or destroy any data we collect at any time, for any reason or none, without prior notice. We do not maintain an obligation to retain or preserve data beyond what is essential to our services.

5. Children’s Privacy

U2Biome does not knowingly collect data from or market to children under the age of 18. Our services are intended for use by adults only, and we request that individuals under 18 do not provide any personal information through our Platform. If we become aware that we have inadvertently collected information from a user under the age of 18, we will promptly delete such data from our records

6. International Users

Currently, U2Biome’s services are available only within the United States. We do not provide services to international customers at this time.

7. Links and Analytics

When you click on links within our store, you may be directed to third-party websites. U2Biome is not responsible for the privacy practices of these external sites and encourages you to review their privacy policies before providing any personal information.

Our store also uses Google Analytics to help us understand site traffic, such as pages visited and time spent on our site. This data allows us to improve our services and enhance the user experience.

8. Security of Your Information

We prioritize the security of your information and use industry-standard practices to protect it from unauthorized access, use, or disclosure.

9.Changes to this Privacy Policy

U2Biome reserves the right to update this Privacy Policy as needed to reflect changes in our practices or services. We will notify you of any material changes by posting the revised policy on our website.

10. Contact Us

For questions, concerns, or requests regarding your privacy, please reach out to us at u2biomeus@u2bio.com with the subject line “Policy Inquiry” to ensure a prompt response.